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When you open an account with bali99, you share certain personal details with us — and you have every right to know exactly what we collect, why we keep it, and how you can review or correct it. This policy sets out those commitments clearly, so you are never left guessing about what happens to your information.
This policy applies to every piece of information you provide when creating and using your bali99 account — your name, contact details, login credentials and any payment-linked data attached to your wallet activity. When you fund your account through bKash, Rocket or Upay, the transaction reference generated in that process is stored against your account record so you can trace every move in your transaction history. We do not share that data with advertisers. We do not sell your personal details to third parties. What we do store is what we need to run your account safely: identity verification details you submitted, your login history, and the payment method records tied to deposits and withdrawals. Retention of your data depends on the requirements of the jurisdiction where you access the platform, and availability of the service itself depends on your local law and eligible region. If you stop using your account, you can request a review of what we hold. The process for that is set out in the Rights section below. We update this policy when our data practices change, and the current version is always the one shown on this page.
Transaction references from bKash deposits and withdrawals are stored in your account history. You can view these after login under transaction records. We do not pass these references to marketing partners.
Rocket payment entries are logged the same way — reference number, direction and status. These exist so you have a verifiable trail, not so we can profile your spending for outside parties.
Upay transaction data follows the same storage rules as our other local payment rails. Records are held for the period required by applicable data retention obligations in your jurisdiction.
Your login email, password hash and device session data are stored securely. We do not expose password data in plain text at any point in the storage or retrieval process.
Not every interaction on or around bali99 falls under this policy. It is important to know which activities are inside its scope and which involve separate terms or third-party rules entirely. The four areas below draw that line clearly so you can decide what questions to direct to us and what to take up with an external service.
Covered fully. Every account registration step, session record and login credential falls within this policy. We control this data end-to-end and you can request a summary at any time.
Partially covered. We store the transaction reference and status on our side. The payment processor — bKash, Rocket or Upay — holds its own record under its own privacy terms, which are separate from ours.
Covered for account-linked activity. Bet records, game session data and wallet movements tied to your account are stored under this policy. Aggregated, non-personal analytics are outside personal data scope.
Not covered. If you follow a link away from bali99 to an external site or service, that party's own privacy terms govern how they handle your data. We are not responsible for their practices.
Your account data is not locked away from you. At any point, you can log in and navigate to account settings to view the personal details we hold on record — your name, registered contact, and linked payment method references. If something is wrong, the correction process starts in the same place: update what you can directly in your account fields, and for anything that requires our review, send a message through the support contact path listed on this page. We aim to acknowledge data correction requests promptly and confirm the outcome. If you want to understand what data we retain after an account becomes inactive, or if you want to request deletion of your records where local law permits, raise that as a support query with the subject line clearly marked as a data request. The eligibility and scope of deletion rights depend on the jurisdiction where you access the platform.
Log in and go to account settings to see the personal details currently on file — name, contact details and payment method entries.
Update editable fields directly in your account. For fields that require verification before a change, submit a support request and we will guide you through the steps shown in the ticket flow.
Use the privacy contact path in the Support section below. Mark your message clearly as a data or privacy query so it reaches the right team without delay.
Where your local law and eligible region permit it, you can ask us to delete your personal records. Submit this as a formal support request; we will confirm what can be removed and on what timeline.
Data questions deserve a direct line — not a general help queue. The three contact paths below are the right channels depending on how urgent your query is. For a routine account correction you can start in your account settings panel after login; for anything that involves a formal data request, the email path is the right route. All three paths shown here are monitored by the team responsible for account and privacy matters.
The fastest path for routine corrections. Log in, go to your account settings, and edit the fields shown there directly. Changes that need verification will prompt you to raise a support ticket from the same screen.
For formal data access, correction or deletion requests, open a support ticket through the help section. Mark the subject as a privacy or data request so it is routed to the correct team and not treated as a general account query.
You can also write to us directly at our privacy contact address, available in the footer of this page. Include your registered account email and a clear description of your request so we can locate your record without back-and-forth.
Data handling at bali99 is built around a few practical disciplines: we store only what we need to run your account, we do not pass personal data to marketing networks, and we apply access controls so that only the account and compliance functions can retrieve identifiable records. Cookies on the site are used for session management and to keep your login state active across pages — not for cross-site advertising tracking. When you move money through bKash, Rocket or Upay, the transaction reference lands in your account history and is accessible only to you and to our account operations team when resolving a query you raise. Retention periods follow the data obligations of the region where the platform is accessible to you, and where local law changes those obligations, we update our practices accordingly.
We use session cookies to keep your account active while you navigate. We do not deploy third-party advertising cookies that track your activity across other websites.
Password data is stored as a one-way hash — never in plain text. Session tokens expire after inactivity. You can review active sessions from your account security settings.
We hold your data for as long as your account is active and for the period required after closure by the data rules of your eligible region. We do not keep it indefinitely beyond those obligations.
If this policy is updated, the revised version appears on this page. For questions about what changed and how it affects your account, use the email privacy contact path listed in the Support section above.
The questions below cover the situations most account holders ask about — from what data we keep to how to get it corrected or removed. If your question is not here, the support ticket path in the section above is the right next step.
We collect the details you enter during registration: your name, email address, contact number and any identity verification documents required for your account. We also record your login history and the payment method references linked to bKash, Rocket or Upay transactions you make.
Yes. Log in and go to your account settings to see the personal details currently on file. For a broader record — including historical transaction data and session logs — submit a formal data access request through the support ticket path, clearly marked as a privacy query.
We do not sell or share your personal data with advertising networks. Where we work with payment processors like bKash or Rocket, they receive only the data needed to complete your transaction and hold it under their own privacy terms, separate from ours.
Each transaction generates a reference number that is stored in your account history on our side. You can view this after login. We hold the reference, direction and status — not your full wallet credentials. The payment provider holds its own record under its own terms.
Where your local law and eligible region permit deletion requests, you can submit one through the support ticket path. Mark it clearly as a data deletion request. We will confirm what can be removed, what must be retained under legal obligations, and the timeline for completion.
The current version of this policy is always the one shown on this page. If we make a material change to how we handle your data, we update the policy here. For questions about a specific change and how it affects your account, use the email privacy contact address in the footer.